The following statements explain our policies regarding all aspects of activity on our website. For further information regarding the personal information we collect about our customers and how we use it, please view our Privacy Policy or Contact Us for further information.
VAT
Please note that as we’re based in the UK, our site shows all prices inclusive of VAT at the current VAT rate. Registered website customers from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address.
No Quibbles Guarantee
Our returns policy is simple – Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart (which is fair enough) you must return it to us unused and in its original condition within ten days for a prompt replacement, exchange or refund.
Returns
How do I return an item? Simply call us on 02081 444 852, and we will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
Faulty or defective items
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within ten days of purchase.
Change of heart
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, including delivery charges. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within ten days of purchase. Any item must be returned with the package / bottle / jar / container unopened. Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within seven days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Perishable goods
We are unable to accept returns of perishable goods.
Returning a gift
We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you’re not sure what, we are happy to issue a gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Returned items lost in transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded / Special Delivery.
Refunds, replacement and exchanges
Refunds, replacements or exchanges are usually processed within seven working days of receipt of the returned item(s) by Natures Natural Products. Any refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances Natures Natural Products shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Complaints Procedure
Natures Natural Products takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within two working days of receipt, whether they’re enquiries or, heaven forbid, complaints. If email is too impersonal, we encourage you to phone us on 02081 444 852, where our customer support team will gladly be of assistance. All your feedback is appreciated.
All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Natures Natural Products and its affiliates or their content and technology providers.
All Rights Reserved
Any use of materials on this Web site – including reproduction for purposes other than those noted above, modification, distribution, or re-publication – without the prior written permission of Natures Natural Products is strictly prohibited.
Trademarks
Natures Natural Products, Out Of Africa, The Wonder Tree and thewondertree.co.uk are either trademarks or registered trademarks of Natures Natural Products. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners and are used by us with their consent.
Conditions of Website Use
Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Natures Natural Products and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site—including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Natures Natural Products is strictly prohibited.
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
Non-acceptance of an order may be a result of one of the following reasons:
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, NATURES NATURAL PRODUCTS IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, NATURES NATURAL PRODUCTS DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Natures Natural Products nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
For the avoidance of doubt, Natures Natural Products does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Natures Natural Products, its affiliates, directors, employees or other representatives.
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